{"897":{"qid":"897","question":"After sending the letter, it returned back.","language":"en","answer":"

If you send the letter<\/strong> and it returns back to you with error<\/strong> \u2013 it means that the letter was not delivered.<\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

Each letter contains an error code<\/a> which permits to understand the problem and how it can be solved.
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\u00a0<\/p>\r\n\r\n

In case if you independently can\u2019t to understand how to fix this mistake, than contact\u00a0us<\/a>\u00a0specifying the the full error message text as well as e-mail address of user to which you wanted to send a message.<\/multidomain><\/p>\r\n","catid":"274","domains":["2"],"visible":"1","question_type":"0","keyword":""},"893":{"qid":"893","question":"Can\u2019t receive messages from recipients","language":"en","answer":"

1.<\/strong> Check if these letters aren\u2019t already in your mailbox. Check all the folders, especially folders \u2013 Subscribed, List, Spam <\/strong>and Trash<\/strong>. When you check the folders, use the search<\/a> in the upper right side.<\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

2.<\/strong> Open Settings<\/strong>, section Filters<\/strong> <\/a>and make sure that specific reciever or domain are not in the list of email addresses, witch for example, are automatically deleted.<\/p>\r\n\r\n

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3.<\/strong> Perhaps for a long time you have not used your mailbox and it became inactive<\/a>. Log into your mailbox through the web page and ask to message sender, if he can send you message repeatedly.<\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

From the person who was sends you a message, find out if after sending the letter, it came back with text - letter is not delivered. If such a warning has come, there is definitely written a reason, why letter is not delivered<\/a>. Please forward this notification letter to us<\/a>.<\/multidomain><\/p>\r\n\r\n

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4. <\/strong>Pay attention to size of the mailbox - perhaps it's full. Clean the mailbox<\/a> and ask to resend the letter.<\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n

! !<\/span><\/strong> If these methods not topical to you, write to us <\/a>your question and this kind of information \u2013 from which addresses must come the letters, what is the topic of the letter, date and time of dispatch.<\/p>\r\n<\/multidomain>","catid":"274","domains":["2"],"visible":"1","question_type":"0","keyword":""},"891":{"qid":"891","question":"Disappeared all or a part of the e-mails","language":"en","answer":"

Check all mailbox folders, especially folder \"Trash<\/strong>\u201d. \u00a0Messages can be accidentally deleted from folders as well as from the \"Trash\". If messages are deleted from 'Trash'', then in this case, try to restore the deleted letters from Trash\u00a0of the last seven days<\/a>.<\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

!<\/span><\/strong> Perhaps all new messages was collected by POP3 \/ IMAP protocol assistance. If you use MsOutlook, theBat or other programms in your mobile phone or other device -\u00a0these programs by default, collect all your messages and don\u2019t leave a copy on your Inbox<\/multidomain> server.<\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

Check the POP3 \/ IMAP program settings<\/a>. If you want to keep copies of the messages in your inbox, than go to Settings and choose the parameter \u201cLeave a copy of messages on server\u201d<\/strong><\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

!<\/span><\/strong> We do not exclude the possibility, that someone has obtained your user profile password and deleted all messages. We recommend you to change your password<\/a>,<\/b>\u00a0secret question <\/a>and answer to it.<\/multidomain><\/p>\r\n","catid":"274","domains":["2"],"visible":"1","question_type":"0","keyword":""},"892":{"qid":"892","question":"How to restore deleted messages?","language":"en","answer":"

If you have deleted messages from the folder<\/a><\/strong>, go to \"Trash<\/strong>\" and use the search form<\/a> who is located on the top corner to find the necessary deleted posts. If the letter was found, restore it\u00a0<\/a>to folder \"Incoming\u201d.<\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

If you delete messages from the folder \"Trash\u201d<\/strong><\/a>\u00a0(or repeatedly press to clean the trash)\u00a0 deleted messages of the last seven days can be restored back.<\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

If you clear the entire contents of a folder<\/a><\/strong> for example the Spam folder or any other in this case, letters are deleted immediately without trading in Trash. These letters can\u2019t be restored.<\/multidomain><\/p>\r\n","catid":"274","domains":["2"],"visible":"1","question_type":"0","keyword":""},"895":{"qid":"895","question":"Why my other letters fall into folders \"Subscribed\" and \"Social\u201d?","language":"lv","answer":"

Inbound message filtering by categories \"Incoming\", \"Subscribed\", \"Social\" and \u201cSpam\u201d is done automatically based on the company's internal rules and algorithms<\/a>.
\r\n\u00a0<\/multidomain><\/p>\r\n\r\n

\u00a0<\/p>\r\n\r\n

If you consider that the content of the letters (for example, invoices, airline tickets, online purchase approvals, information about the new password, etc.) should be in the folder \"Incoming<\/strong>\" let us know<\/a>, giving detailed information about:<\/multidomain><\/p>\r\n\r\n