This option allows recovering deleted messages from the Trash folder for last 7 days. Attention! After pressing Recover button please wait about 15 minutes before all deleted messages will be recovered and placed back into Trash folder.

To recover deleted messages from folder Trash:

1. Login into your account;
2. Open section Options;
3. From the menu on the left choose Recovery & optimize;
4. To complete action, press Recover.

     Clearing the Cache and Cookies in a browser helps to fix issues, which cause errors on a webpage if portal has got any changes of design or functionality. If cache is not cleared, browser will use old data instead of new, what can cause errors. Clearing the Cache and Cookies can fix these errors.

Sometimes it is necessary to clear the Cache more than once.

Google Chrome 69.0

1. Select the Tools icon ,

2. Select More toolsand Clear browsing data,

3. Select Advanced, time range All time and select checkboxes:

• Cookies and other site data;

• Cached images and files,

4. Click Clear data,

5. Close and restart your browser.

Mozilla Firefox 62.0

1. Select Open Menu / Options page:

2. Select Privacy and Security, History

3. Click Clear History, chose:

• choose Cache
• choose Cookies

4. Click Clear,

5. Close and restart your browser.

Internet Explorer 11

1. Select Tools  and choose Internet Options,

2. Under "Browsing history," click Delete,

3. Select the following checkboxes:

• Temporary Internet files and web site files;

• Cookies and web site data,

4. Click Delete,

5. Click OK,

6. Close and restart your browser.

Microsoft Edge 41.1

1. Select Settings and more  and choose Settings,

2. Select Choose what to clear,

3. Select the following checkboxes:

• Cookies and saved website data;

• Cached data and files,

4. Click Clear,

5. Close and restart your browser.

Opera 55.0

1. Select   and choose Clear browsing dataunder History,

2. In "Obliterate the following items from" select the beginning of time;

3. Select the following checkboxes:

• Cookies and other site data;

• Cached images and files,

4. Click Clear browsing data,

5. Close and restart your browser.

If You are using another browser or different version, here You can find usefull information about clearing the Cache.

There is no such a possibility.  But in this case you can:

1. create new mailbox with new username
2. add email forwarding from old mailbox to new
3. write email to our technical support, with a request to transfer all the contents and contacts of the old mailbox to a new one.

Remember – to keep your mailbox active at all times, you must enter your mailbox at least on time in nine months. 

Otherwise, the old mailbox will be marked as “Inactive”, and after 2 years it will be deleted.

If your sent message in receiver's mailbox has incorrect information in a field "From", it means that you have entered this information in your signature, which is used for outgoing messages.

You need to change this signature:
 

1. Come into the letterbox Settings, and choose the section Signature,
 

2. Enter and confirm information that appears in the "Full name” section.

1. Clear your browser cache. Clearing the Cache and Cookies in a browser helps to fix issues, which cause errors on a webpage if portal has got any changes of design or functionality. If cache is not cleared, browser will use old data instead of new, what can cause errors. Sometimes you need to cleaned a cache several times in a row, then you must turn on browser and enter to your e-mail.

2. Update your browser to its latest version. Perhaps you are using an outdated browser version which our site no longer technical support. In this connection time, some site functions may become unavailable or not work properly.

   !Check if the problem recurs on a different browser.

   ! Check if your browser enable JavaScript and Cookies.

In case if the above steps have not helped, contact us indicating information as detailed as possible for your actions and the resulting error. Send us screen-shots.